We want you to love LIVE!
At LIVE!, we take pride in offering high-quality products and exceptional customer service. Below are the details of our Returns and Exchanges Policy.
Returns
We offer free returns on all domestic orders.
To request a free return label, email us at ecommerce@liveactivewear.com. If you prefer, you may use your own shipping carrier (UPS, FedEx, or USPS), but we strongly recommend choosing one with tracking, as we are not responsible for lost packages.
You may return any LIVE! product within 30 days of delivery for a full refund, excluding Final Sale items, which are not eligible for return or refund.
To be eligible for a return:
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Items must be unworn, unwashed, and in new condition
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All tags must be attached
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The original invoice or receipt must be included
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Swimwear and Beachwear must also include original packaging
All items will be inspected upon return and may be refused if not in acceptable condition.
If you received the wrong item or a defective product, we will take full responsibility and cover the return shipping. Please email ecommerce@liveactivewear.com and we will make it right. No additional fees will apply in this case.
Exchanges
Items sent for exchange must be unworn, unwashed, and returned with tags and original packaging.
A $5 USD restocking fee applies to all exchanges unless the item was sent in error. For price differences or sizing issues, please email or call our customer service team.
Shipping Instructions
Please send all returns and exchanges to:
LIVE! Activewear
Order #______
Attn: Returns & Exchanges
723 Lincoln Rd
Miami, FL, 33139
Once we receive your package, please allow 2–3 business days for processing. Refunds take 3–7 business days to appear on your original payment method. You will receive an email confirmation once the process is complete. Feel free to contact us if you have any questions or concerns.
Refunds are issued to the original payment method, including for items received as gifts. If you prefer, we can also issue store credit.
International Returns
International returns must be sent to the address above within 30 days of delivery. Please write your order number on the outside of the package.
Exchanges are not available for international orders. Refunds will be issued to the original payment method. Unfortunately, we cannot refund duties, taxes, or original shipping charges.
For any questions, contact ecommerce@liveactivewear.com.